TabiAI
Redefining the Pre-Trip and In-Trip Experience for Hankyu Travel
year
2026
industry
INDUSTRIAL INTELLIGENCE
Client
Hankyu Travel International

Overview
Hankyu Travel needed its premium booking experience — including the Royal Collection — to match the level of care its human concierges provide. We built TabiAI, a conversational AI concierge that replaces static forms with natural dialogue, generates personalized itineraries in real time, and stays with travelers from first inspiration through in-trip navigation.
CHALLENGES
Generic booking forms couldn't carry a premium brand.
Traditional booking portals rely on isolated forms and delayed email quotes that react only once a customer manually searches. For a brand where premium perception is the baseline, that gap compounds quietly with every interaction.
Static, Impersonal Booking Flows
Rigid forms and drop-downs stripped the "magic" out of planning a Royal Collection-level trip.
Disconnected Group Planning
Families and couples had no shared way to agree on an itinerary, and lost bookings due to difficult group planning chipped away at conversions.
Post-Booking Abandonment
Once a quote went out, travelers were on their own — no proactive support existed to catch disruptions like weather changes mid-trip.
Premium sub-brand experiences routed automatically
Real-Time
Multiplayer itinerary editing
Weather-Aware
Proactive in-trip rerouting
Zero
Redirects to external booking tabs
The Approach





