TabiAI

Redefining the Pre-Trip and In-Trip Experience for Hankyu Travel

year

2026

industry

INDUSTRIAL INTELLIGENCE

Client

Hankyu Travel International

Conversational AI booking assistant for businesses

Overview

Hankyu Travel needed its premium booking experience — including the Royal Collection — to match the level of care its human concierges provide. We built TabiAI, a conversational AI concierge that replaces static forms with natural dialogue, generates personalized itineraries in real time, and stays with travelers from first inspiration through in-trip navigation.

CHALLENGES

Generic booking forms couldn't carry a premium brand.

Traditional booking portals rely on isolated forms and delayed email quotes that react only once a customer manually searches. For a brand where premium perception is the baseline, that gap compounds quietly with every interaction.

Static, Impersonal Booking Flows

Rigid forms and drop-downs stripped the "magic" out of planning a Royal Collection-level trip.

Disconnected Group Planning

Families and couples had no shared way to agree on an itinerary, and lost bookings due to difficult group planning chipped away at conversions.

Post-Booking Abandonment

Once a quote went out, travelers were on their own — no proactive support existed to catch disruptions like weather changes mid-trip.

3

3

Premium sub-brand experiences routed automatically

Real-Time

Multiplayer itinerary editing

Weather-Aware

Proactive in-trip rerouting

Zero

Redirects to external booking tabs

The Approach

Replace the form with a conversation.

The starting point was Hankyu's own standard: every touchpoint had to feel as considered as a human concierge. That meant retiring static forms in favor of a conversational engine that extracts the details it needs — destination, budget, passenger count — through natural dialogue, using strict output rules so the AI never breaks the interface or invents a location.

From there, the experience had to extend past the point of booking. TabiAI brings itineraries to life with real imagery and interactive maps, lets groups co-edit a plan from separate devices in real time, and stays active in-trip, watching for weather and rerouting travelers before a disruption becomes a problem.

Replace the form with a conversation.

The starting point was Hankyu's own standard: every touchpoint had to feel as considered as a human concierge. That meant retiring static forms in favor of a conversational engine that extracts the details it needs — destination, budget, passenger count — through natural dialogue, using strict output rules so the AI never breaks the interface or invents a location.

From there, the experience had to extend past the point of booking. TabiAI brings itineraries to life with real imagery and interactive maps, lets groups co-edit a plan from separate devices in real time, and stays active in-trip, watching for weather and rerouting travelers before a disruption becomes a problem.

Custom enterprise software and AI automation dashboard
Custom enterprise software and AI automation dashboard
Custom enterprise software and AI automation dashboard

Core Capabilities

01  Autonomous Conversational Intelligence

Extracts mandatory booking variables through natural dialogue, eliminating static forms while enforcing strict output formatting for interface stability.

02  Real-Time Cloud Collaboration

A shareable link lets multiple users co-edit and chat with the AI simultaneously, keeping every device in sync.

03  Dynamic Spatial & Visual Immersion

Google Places imagery and interactive Google Maps bring Street View and cinematic "fly-to" animations to every itinerary card.

04  Proactive In-Trip Intelligence

Pushes weather-aware rerouting alerts and surfaces nearby ATMs, lockers, and translated menus once travel is underway.

Core Capabilities

01  Autonomous Conversational Intelligence

Extracts mandatory booking variables through natural dialogue, eliminating static forms while enforcing strict output formatting for interface stability.

02  Real-Time Cloud Collaboration

A shareable link lets multiple users co-edit and chat with the AI simultaneously, keeping every device in sync.

03  Dynamic Spatial & Visual Immersion

Google Places imagery and interactive Google Maps bring Street View and cinematic "fly-to" animations to every itinerary card.

04  Proactive In-Trip Intelligence

Pushes weather-aware rerouting alerts and surfaces nearby ATMs, lockers, and translated menus once travel is underway.

Core Capabilities

01  Autonomous Conversational Intelligence

Extracts mandatory booking variables through natural dialogue, eliminating static forms while enforcing strict output formatting for interface stability.

02  Real-Time Cloud Collaboration

A shareable link lets multiple users co-edit and chat with the AI simultaneously, keeping every device in sync.

03  Dynamic Spatial & Visual Immersion

Google Places imagery and interactive Google Maps bring Street View and cinematic "fly-to" animations to every itinerary card.

04  Proactive In-Trip Intelligence

Pushes weather-aware rerouting alerts and surfaces nearby ATMs, lockers, and translated menus once travel is underway.

THE RESULTS

Higher

Higher

Booking conversion and cart retention

Booking conversion and cart retention

Frictionless

Frictionless

Group bookings, agreed on in real time

Group bookings, agreed on in real time

Elevated

Elevated

Premium brand perception through imagery and mapping

Premium brand perception through imagery and mapping

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